Payments and invoicing

How to pay

By credit or debit card (Visa, Mastercard, American Express and the other cards accepted by Stripe) and, where your browser offers them, Apple Pay or Google Pay. Payment takes place on the secure Stripe Payments Europe page, with your bank’s authentication (3-D Secure) when required: we never see or store your card details. Prices are in euros.

VAT

• Customers in Italy: Italian VAT at 22% is added to list prices.
• Companies and organisations in the European Union: we check your VAT number on the EU VIES system; the invoice is issued without VAT under the reverse charge, and you account for VAT in your own country.
• Companies outside the European Union: the invoice is outside the scope of Italian VAT (art. 7-ter DPR 633/72).

The exact total is shown in the summary before you go to payment. Outside Italy we sell only to companies and organisations with a VAT or tax number.

Access and invoice

Within a minute of payment you receive the Stripe receipt and the producer user’s credentials by email. The invoice is made out to the details entered in the purchase form; customers outside Italy also receive it as a PDF at the email address provided. If any detail is wrong, write to us straight away at info@cedric.it so we can correct it before the invoice is issued.

Plans for a single event

Day, Event and Conference are one-off payments: at the end of the 7 or 30 days the licence expires with no further charges. For a new event you buy a new plan; with the same email address the existing licence is extended.

Subscriptions, renewals and cancellation

Base and Pro are paid per operator and renew every 12 months, on the same card and at the same price. You can add operators at any time and pay only the difference for the remaining months. Cancellation takes effect from the next renewal date: write to info@cedric.it before the renewal date.

Refunds

Consumers buying in Italy may withdraw within 14 days, as explained in the terms of sale. In other cases, if Platea did not work as expected, write to us and we will look at every request. Refunds go back to the same card and the invoice is cancelled with a credit note.

Public bodies

For public administrations we prepare a quotation for direct award, with an electronic invoice: write to info@cedric.it.